Your Link to Easy Shipping

Packages are shipped on Mondays, Wednesdays, and Fridays. Once shipped, packages are usually available for pickup within 2–5 business days. Please note that delivery times may vary due to delays. If any delays occur, customers will be notified promptly.

An invoice helps us accurately declare your package for customs, calculate the correct duties and taxes, and avoid delays. It ensures your shipment is processed quickly and smoothly, so you can get your items without unnecessary hold-ups.

Don’t worry—this is normal. Once your package is delivered to our overseas warehouse, it can take 24–48 business hours to be received, scanned, and updated in the LSW customer portal. Please ensure the package was addressed correctly with your LSW name and suite number. If it’s been more than 48 hours, contact our customer support and we’ll be happy to assist.

Duties are determined by Jamaica Customs and cannot always be avoided. However, the Jamaican Government allows a duty-free threshold of up to USD $100 on the declared value of goods. To help avoid extra charges, ensure your invoice is accurate and properly reflects the item value. Any shipment exceeding the USD $100 threshold may be subject to duties and taxes, which are outside of LSW Logistics JA’s control and must be paid before package release.

If a package is shipped with an incorrect address or without your LSW unique customer code, it may be delayed, misplaced, or not automatically credited to your account. To investigate and locate the package, customers must provide: Delivery slip Tracking number Full name on the package Address the package was sent to Please note: Investigations can take up to 2 weeks to complete. To avoid delays, always ensure your full LSW address and unique customer code are included when placing orders.

Packages may be opened by Jamaica Customs or other authorized agencies for routine inspection and clearance. This is a standard government process to verify contents and declared values. LSW Logistics JA does not open customer packages, and inspections are beyond our control. All items are resealed after inspection and released once cleared.