Terms and Conditions

All customers are required to collect their packages within 10 days of being notified that items are ready for pickup or delivery. Packages not collected within this time frame will incur storage fees as follows: $100 per day for items under 20 lbs and $300 per day for items over 20 lbs, calculated from the 6th day onward. Storage fees must be paid in full before any package is released.

LSW Logistics JA is not responsible for delays caused by late collection, incorrect addresses, missing customer codes, or incomplete documentation. Customers are responsible for providing accurate invoices and paying all applicable duties, taxes, and fees required by Jamaica Customs. Packages may be opened by Customs for inspection, and LSW Logistics JA is not liable for damages resulting from such inspections or from circumstances beyond our control, including but not limited to natural disasters or carrier delays.

Any package that remains uncollected for 30 days or more from the date the customer was notified that the package was ready for pickup or delivery will be considered abandoned and may be disposed of, returned, or otherwise handled at the sole discretion of LSW Logistics JA, without further notice to the customer. Any outstanding storage fees, duties, taxes, or other applicable charges remain the responsibility of the customer.

By signing in and using the LSW Logistics JA customer portal, you confirm that you have read, understood, and agree to all Terms & Conditions, including shipping policies, customs requirements, storage fees, and collection timelines. You acknowledge responsibility for providing accurate information, timely package collection, and payment of all applicable duties, taxes, and fees. LSW Logistics JA is not liable for delays, inspections, or damages beyond its control.